New York University (NYU) is the largest independent research university in the United States. Glasscock & Associates provided Organizational Change Management (OCM) support for NYU’s IT and HR Departments, managing OCM for over 10 projects with a budget in excess of $2M. Projects included implementing a major upgrade of ServiceNow and the retirement of a key University Server.
Chewy, Inc., an American online retailer of pet food and other pet-related products based in Dania Beach, Florida, USA. Glasscock & Associates created the Organization Change Management project plan for Chewy.com’s Workday implementation. Planning included assessing change readiness, current and future state analysis, stakeholder analysis and a comprehensive communications plan
The Human Resources Certification Institute (HRCI) is the premier credentialing organization for the human resources profession. Glasscock & Associates developed the latest update to HRCI’s PHR learning materials on Learning and Change Management. We consulted with HRCI in the development of a new product line, upSkill™, contributing deep subject matter expertise on HR analytics.
The New York State Department of Health (NYSDOH) is the department of the New York state government responsible for public health. Glassock & Associates developed talent profiles and succession plans for the top three tiers of the Medicaid Department of the New York Department of Health. We implemented detailed action plans to resolve talent gaps and impending retirements. Using ITIL methodologies, we redesigned the organization structure of the Department.
The New York State Department of Health (NYSDOH) is the department of PVH is one of the most admired fashion and lifestyle companies in the world. Their brand portfolio includes the iconic CALVIN KLEIN, TOMMY HILFIGER, Van Heusen, IZOD, ARROW,and Geoffrey Beene brands. Glassock & Associates conducted change readiness and risk assessments for PVH’s Workday implementation, ensuring successful adoption by employees and managers. We consulted with key stakeholders on change impacts to their respective areas, e.g. IT, Payroll, Compensation and Benefits, HR Business Partners and Organization Leaders.
The National Grid is one of the largest investor-owned energy companies in the US, serving customers throughout New York, Massachusetts, and Rhode Island. Glassock & Associates created the Stakeholder Analysis and Change Agent Network for a major reorganization.
ERM is a leading global provider of environmental, health, safety, risk, social consulting services and sustainability related services. They are based in London, UK. Glassock & Associates established and managed the Steering Committee and Project teams for the implementation of a new global HRIS (Workday), covering 5K+employees in 40 countries. We led regular global meetings of each team, tracking risks and issues along with mitigation plans. We developed and implemented a $1.5M budget and short/long term project and change management plans, tying them back to the corporate strategy and performance imperatives.
Tom Glasscock routinely reported progress directly to the CHRO for updates and approval; and managed the relationship with the Workday implementation Partner (Kloud). He identified, analyzed, and managed individual stakeholders and stakeholder groups; achieving alignment and buy-in on project goals and tactical plans; and leading the Project Team, completely redesigned all of the organizations’ HR Processes
Public Service Enterprise Group Inc. (PSEG) is a diversified energy company headquartered in Newark, N.J. Glassock & Associates redesigned a series of linked Excel spreadsheets to calculate Performance Bonuses for senior executives based on a variety of KPIs (Safety, Operational Metrics, Customer and Employee Satisfaction).
Barclays UK Retail Bank is one of the leading financial institutions in the United Kingdom, providing banking services to 23 million customers and almost one million businesses. Glassock & Associates initiated and established a talent assessment and succession planning process for the Bank’s top 400 executives and 1,400 managers, reducing regretted attrition by an estimated 5%.
Tom Glasscock led conversion of an MS Access application to Cornerstone to manage the program; launched career ladders portal via SharePoint, strategically targeting over 15,000 employees and increasing employee engagement by 5%; and significantly increased the reliability and accuracy of critical HR data analytics by reengineering the workforce reporting function (SAP BW), enhancing the HR director’s credibility with the CEO and direct reporting team.
S&P Global Inc. is an American publicly traded corporation headquartered in Manhattan, New York City. Its primary areas of business are financial information and analytics. Glassock & Associates championed global change management work stream for Workday implementation (14K+ employees).
We storyboarded and reviewed training created in Articulate; and analyzed and validated HR business process, identifying potential change management impacts. Tom Glasscock developed successful sustainment strategies and project plans to address gaps and issues; and participated in global UAT sessions to identify change impacts and solutions.
Dow Jones & Company, Inc. is an American publishing and financial information firm. Its flagship publication is The Wall Street Journal. Other consumer-oriented publications include Barron’s Magazine and MarketWatch. Using PROCSI’s ADKAR approach, Glassock & Associates led global change management, communications, and training of a PeopleSoft conversion to Workday (9K+ employees globally). We designed and provided training on changes for employees, managers, and SMEs (IT Help Desk, HRBPs, recruiters, payroll, time reporting, etc.).
Mylan N.V. is the second-largest generic and specialty pharmaceuticals company in the world. It is domiciled in the Netherlands, with a Global Center in Canonsburg, Pennsylvania, US. Glassock & Associates led the Global User Acceptance Testing to lead Mylan’s Workday optimization. We worked closely with Change Management Lead to identify and address change impacts, risks and mitigation to ensure smooth adoption to new processes. Go live executed with no issues.
The Center for Executive Leadership in Government (CELG) is a unit of Rutgers University. Their mission is to strengthen the leadership skills of those who deliver public and nonprofit services in the support of good governance. Glassock & Associates created a 100+ page Employee Handbook and Training Delivery Procedures Manual for the Government of Egypt.